Our Promise to You
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Hours: 9am to 6pm PST M-F
Return / Cancellation Policy
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We
intend to do things right the first time! If, however, you
are not satisfied, let us know and give us the chance to make it
right. Our policy includes a 21 day satisfaction guarantee
on all products, excluding shipping with a 20% Return /
Cancellation Fee. As these are customized products, refunds
cannot be issued for items you have previously confirmed or
approved (for example, Ring Head Size, Coat of Arms, Proof, etc.).
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Guaranteed
Authentic Research
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You will not find a more trusted
heraldic organization on the Internet. We have
access to the largest global heraldic database,
historical records, manuscripts and the world's top
research analysts.
Our historical analysts perform their duties from records
in the Old Country as well as from the US. Every Coat
of Arms we provide is supported by detailed, meticulous
analysis of the name's origin, in some cases dating back
to the 10th Century. We call this detailed analysis
the Family Name History, which is an elaborate way to say:
Here's why we Guarantee Authenticity. Every Family
Name History has a written description of the Coat of Arms,
the Crest and Motto if available. Keep in mind, not all names have a Coat of Arms. When our search states we have a name in our database this means we at least have a Name History for that name and usually a Coat of Arms. On rare occasions, the Name History in our database may not be available in English - of course, we'll refund your money if you do not want the language in which it is available. We will not make
up a Coat of Arms that is not supported by this fundamental
research. Every Family Name History comes with a Certificate
of Authenticity. Note: Family Name Histories
are not personal genealogies.
We research each Coat of Arms and Name History from a
recognized reference source but it should be clearly understood
that no direct genealogical connection is intended or implied.
Arms have been granted over the last centuries to countless
thousands of individuals including possibly someone of your
surname. Clearly you would not use such a Coat of
Arms, but there is no legal injunction against hanging up
any armorial bearings for display only, for which purpose
they are superbly fitted.
The Law of Arms
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The Chief Herald, Dublin, Ireland, The Officer in Waiting
(College of Arms), London, and the Lord Lyon King of Arms,
Scotland, along with other Heraldic Colleges point out that
the hand-painted Coat of Arms that we provide or mentioned
have been granted to a person with the same family name
or a variant. We encourage you to display the Coat
of Arms with family pride as a work of art; hand-painted
by a heraldic artist. In certain countries, laws of
Heraldry are still enforced. If you intend to display
these Arms in public, please check with the appropriate
governing bodies.
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Shipping -
Production Times
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We will do our best to expedite the
shipping
of your product in the most efficient way possible. Allow
extra time for international orders. All Customs
and Duty to International customers are the sole responsibility of the recipient. Customer
agrees and gives approval to charge any Customs and
Duties not paid by the customer as required to the
original credit card used to place the order.
Please understand that, due to the painstaking hand craftsmanship
we offer on some items, we may require more time to process
your order. Here is a general timeline for
production of products:
- 1 Day - Digital Coat of Arms where specified in the Product.
- 7 Days - Rings (7 Days from Approval of Proof - Some Rings take longer. See Rings page.)
- 1-3 Weeks - Swords
- 1-2 Weeks - Certain Glassware for example: Coffee Mugs, Beer Mugs, Tankards (call for details)
- 6-10 Weeks - Most custom products unless otherwise noted
- 10-12 Weeks - Research and Translations
Contact us
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Historical Names and Heraldry
231 E. Alessandro Blvd STE A-379
Riverside, CA 92508
+1 951 677 1190
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